Returns of orders are allowed followng the guidelines below. Please contact us with any questions.
Please contact us at email@example.com for return authorization and instructions. We will accept returns for orders placed on our website for 3 weeks (21 days) days after receipt of the order.
Books must be either in the original shrinkwrap or in new condition. Books that have been damaged, written in, etc., will not be accepted for return.
No refunds will be issued for shipping charges.
If the address submitted with the order is incorrect and the delivery is delayed or rejected, CAP may charge an extra rerouting or shipping fee to process a replacement order.
Terms as of August, 2020.
Payment Terms: Usually we require prepayment to establish a new account; however, we will be happy to forego this procedure if you can send your list of references. Afterwards, we will bill net 30 days.
Returns Policy: Returns may be made without permission as follows: if in clean, salable condition and within 6 months of invoice date (permission to keep longer may be granted); within 3 months for books superseded by new editions; within 60 days for supplements. All returns must be shrink wrapped and must include either a copy of the invoice or the invoice number(s), dates, prices, and discount. If the return does not meet the above requirements, credit may be refused or a processing fee may be charged. Credits may be used against future purchases if your remittance cites our credit memo number. We must be notified of damaged books or shipping errors within 7 days of receipt. Damaged books must be in their original packaging for claims to be made or credit given. No refunds will be issued for shipping charges. No cash refunds.
Returns should be sent to our warehouse:
Carolina Academic Press
3725 Oxford Outer Loop
Oxford, NC 27565-9324
This returns policy covers regular printed books and does not apply to course packs, special limited printings, ebooks, and other special items. Please contact us for more information.
Any returns shipped to our main office address instead of our warehouse without prior written authorization will be charged a restocking fee of $20 per box.